Privacy Notice
Last updated April 08, 2022
This privacy notice for The World Group, Inc ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Download and use our mobile application (DrayPal), or any other mobile application of ours that links to this privacy notice
Engage with us in other ways related to your use of our mobile application(s), including any our sales, marketing, or events making use of or processing your information
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at questions@worldgrouplogistics.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with The World Group, Inc and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We process certain sensitive information such as 1099 tax information (including social security numbers) and government issued driver’s license numbers.
Do you receive any information from third parties? We may receive information from public databases, third party vendors, service providers affiliates, governmental databases, and other outside sources.
How do you process my information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a legitimate business reason to do so.
In what situations and with which parties do we share personal information? We may share information outside of the Company in specific situations and with specific third parties as described in this Privacy Policy.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do I exercise my rights? The easiest way to exercise your rights is by contacting us using the contact information provided below. We will consider and act, if required to do so, upon any request in accordance with applicable data protection laws.
TABLE OF CONTENTS
WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
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WHAT INFORMATION DO WE COLLECT?
When you visit, use, download, register with, or log into our Services, we collect certain personal information and personally identifiable information regarding your use of and interaction with our Services. This may be information that you provide directly us, information that we automatically collect, and information we receive from third parties. The types of information we collect and in what manner is described below.
Personal information you disclose to us
In Short: We collect personal information that you provide to us when you register to use the Services or while using the Services following registration.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect directly from you may include the following:
names
email addresses
mailing or billing address
date of birth
telephone number
usernames
passwords
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. If you choose to not provide your personal information when requested by our application(s) and consent to its use and processing in accordance with the terms of this Policy, we will not be able to provide you our Services, with the information you requested, or respond to your comments or questions.
Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address, browser and device characteristics, and application/device usage data — is collected automatically when you use our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, information associated with your ISP or mobile service provider and your accounts associated with your service providers, information associated with your Apple App Store or Google Play Store accounts, the content you view, access or download, and other technical information regarding how you interact with our Services. This information is used, in part, to maintain the security and operation of our Services, and for our internal analytics, operational, business, and reporting purposes.
Like many businesses, we may also collect information through cookies and similar usage analytics technologies. We may use these analytics technologies assist us to personalize and provide a more convenient user experience to you, including assisting in your navigation of the Services and providing you with technical solutions; measure advertising and promotional effectiveness; analyze which features and sections you are using in the application(s) and provide content directly from us or third party content providers.
The information we collect includes:
Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server) for the device you use to access the Services. If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us and the permissions you give us through the application(s) preferences and settings, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages, sections, and files viewed, searches, links you click on, items or files downloaded, and other actions you take such as which features you use), device event information (such as system activity, error reports and hardware settings).
Information collected from other sources
In Short: We may collect limited data from public databases, third party vendors, service providers, affiliates, governmental databases and other outside sources.
In order to provide the Services to you, provide you with accurate and up-to-date information regarding driver load, settlement, and payment status, and update our records, we may obtain information about you from other sources, such as our own internal records, files and databases, public databases, third party vendors, fleet owners with who you are contracted, government programs and databases, affiliate programs, data providers, and from other third parties. This information includes mailing/billing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, dates of birth, driver safety scores, sensitive personal information such as 1099 and related tax information (including social security numbers), payment and settlement information for drivers, contractor/fleet owner information for users subcontracted with third party fleet owners, commercial driver’s license numbers and related information, driver insurance information and status, and driver medical cards.
Sensitive Personal Information
We do collect and use sensitive personal information in the course of providing the Services. This information includes tax information, social security numbers, and payment/settlement related information.
HOW DO WE PROCESS/USE YOUR INFORMATION?
In Short: We process and use your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process and use your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To provide the Services to you, including administering, operating, and improving the Services.
To provide you with personalized information through our application(s) regarding your account, shipment, settlement, tax, safety, license, and driver authorization status.
To customize and personalize the Services, through user specific content, information, and personalized information.
To track user demographics, interests, and use of the Services.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries or communications and solve any potential issues you might have with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
For our own marketing purposes. If you so choose and provide us with express opt-in consent, we may send you information about our or third-parties’ products and services. We may also send marketing emails to persons who have expressed an interest in purchasing our products or services, or whom we believe to otherwise be interested in such products or services. Typically, such consent to marketing is collected when you register as a user for our Services or otherwise provide us your information and consent through our website
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties. We may need to share your personal information in the following situations:
Disclosures to our Third-Party Vendors and Partners
We may engage third-party vendors and service providers to provide services in connection with our Services on our behalf. When we do use third party vendors, we disclose only the personal information that is necessary to deliver the service, and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes. We require these vendors service providers to have access controls and other safeguards so that third parties only have appropriate access to achieve the intended business function.
Safety, Security and Compliance with Law
We may share your information to the extent that we are required or permitted by law to do so. This may include complying with subpoenas and other legal processes, when necessary to enforce and protect our rights, including enforcing the terms of this Policy, responding to government requests or investigations, reporting unlawful activity, preventing and investigate fraud, and when necessary to protect the safety and security of our users.
Contractor Fleet Owners
To the extent you are a User of the Services engaged by the Company through a fleet owner with which you have contracted, we may share your information related to the loads, settlements, and driver information in connection with that fleet owner.
Subcontractor Drivers
If you are a User of the Services who is a fleet owner engaged by the Company with subcontracted drivers providing services on your behalf, with your express permission, we may share your information related to loads, settlements, payments, and other associated drive information related to your individual subcontractors. To the extent such subcontractor information sharing functionality is available, fleet owner users may choose to share or not share such information with their subcontractors at their discretion and choice.
Business Transfers and Transactions. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Marketing. We will not share your information with third parties for purposes of marketing the services or products of any third parties.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons, webview, and pixels) to access or store information and to make our Services function appropriately. Our Services may use cookies or other similar analytics tools and technologies to enhance your experience while using our application(s) and remember your preferences. A cookie and similar technologies utilize a file containing an identifier, a string of numbers and letters or a graphic identifier, that is sent by a web server to a web browser/application and is stored by the web browser/application. The identifier is then sent back to the server each time the browser/application requests a page or access from the server. Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
If you so choose you may refuse to accept cookies and similar technologies on your browser/device. Blocking all cookies or similar technologies may have a negative impact upon the usability of many websites. You may also delete cookies already stored on your browser/device. Deleting cookies may also have a negative impact on the usability of our Services and many other websites. If you block cookies or similar technologies, you will not be able to use all the features on our Services.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). Information that is processed by us is stored for the minimum time necessary to process the information or use it connection with a purpose for which it was collected. This may include storage and retention of personal information for an unlimited duration of time so long as it is still being used in connection for the purposes for which it was collected.
When we have no ongoing legitimate business need to process or use your personal information for a purpose for which it was collected, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
WHAT ARE YOUR PRIVACY RIGHTS, CHOICES, AND PREFERENCES?
In Short: You may review, change, or terminate your account at any time.
Accessing, changing, requesting your data
You may indicate your desire to change your privacy preferences at any time. This includes the ability to request access to, correct, or delete any personally information that the Company has about you. Further, you may change your permissions for how we use your information and for what purposes. Depending on your request and the type of information involved, this section explains the various ways you may contact regarding your information privacy preferences and choices.
The Company permits users to access and request their personal data submitted through our website or applications. You may edit your personal information or change your privacy settings at any time either through the preference settings in our applications by emailing a request to the Company using the contact information below.
If you feel that personal information subject to this policy we have about you is incorrect or incomplete, you have the right to amend (through the privacy preference and user information settings in our application) or to ask us to amend your personal information. Your request for an amendment must be in writing, signed, and dated. It must specify the records you wish to amend, identify the global region, software, or tool that maintains those records, and give the reason for your request. You must address your request to the email questions@worldgrouplogistics.com .We will respond to you within 30 days. We may deny your request; if we do, we will tell you why and explain your options.
To delete information the Company maintains about you in accordance with this policy, please email the Company at questions@worldgrouplogistics.com. Such requests will be reviewed on a case-by-case basis and responded to within 30 days. The Company will work with you to delete your information when possible without disrupting the provision of Services.
Withdrawing your consent
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at anytime. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Changing Your Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can: Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us at questions@worldgrouplogistics.com.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
OTHER PRIVACY RIGHTS AND USER INFORMATION
Third party websites, links, and services
The Company is not responsible for the Privacy Policy of other websites or applications to which we may link and makes no representations whatsoever about other websites or applications other than those included in the Services, including websites or applications that may contain a link to, or information about us.
California Disclosures, Rights and Access
California law permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes and to exercise certain data subject rights.
The Services are currently not made available to any residents of California as the Company does not engage or contract with any drivers who are residents of California. To the extent you become a resident of California while you are a user of the Services, please contact the Company at questions@worldgrouplogistics.com to determine the application of any California disclosure obligations or data subject rights to your information.
Age Requirements
Our Services are not directed to children under the age of 18, and children under the age of 18 are not eligible to use our Services. Protecting the privacy of children is important to us and we do not collect information from persons we actually know to be under 18 years of age. No part of our services is designed to be used by or to attract persons under 18 years of age. If we later learn that a child under the age of 18 has provided with their information through the Services, we will take steps to remove his or her information from our systems and servers and prevent the person from using the Services going forward.
International Users
Only legal U.S. residents currently residing in the United States are permitted to use the Services. Importantly, the Services are not available to any persons currently residing in the European or other persons subject to the EU’s General Data Privacy Regulation (“GDPR”). If you are using our Services from outside the United States, please be aware that you are sending information to the United States where our servers are located and that by using our Website and providing us with your data you are consenting to such a transfer. Information provided may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage, and use of your information will at all times continue to be governed by this Privacy Policy.
Authorized Users
The Services are available only to those authorized users who have contracted with us or one of our contracted fleet owners as a commercial truck driver and is subject to the requirements of your independent contractor agreement. The context in which your personal information is collected, processed/used, and shared in connection with the Services and under this Privacy Policy is a commercial and business context. Use of the Services in your personal or private capacity outside of your capacity as an independent contractor with us or one of our contracted fleet owners is not permitted and is beyond the scope of this Privacy Policy.
DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at questions@worldgrouplogistics.com or by post to:
The World Group, Inc
1340 Depot St
Rocky River, OH 44116 United States
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. If such rights are available to you based on your residency or location, you may request to review, update, or delete your personal information, please submit a request form by clicking here.